Support & Help Center

How Can We Help?

Find answers to your questions, get technical support, and learn how to make the most of your My-Mentora experience.

Browse Help Categories

Getting Started

Learn how to begin your journey with My-Mentora

• How to create your account
• Navigating the platform
• Your first course
• Setting up your profile

Certifications

Everything about our professional certification programs

• Available certification programs
• How to enroll in a program
• Assessment and testing process
• Receiving your certificate

Account & Profile

Manage your account settings and personal information

• Updating your profile
• Changing your password
• Account privacy settings
• Deleting your account

Technical Support

Resolve technical issues and platform problems

• Browser compatibility
• Mobile app support
• Video playback issues
• Download problems

Frequently Asked Questions

How long does it take to complete a certification?

Certification programs typically take 4-12 weeks depending on the complexity and your learning pace. Our AI-powered platform adapts to your schedule and learning style.

Are the certifications internationally recognized?

Yes, our certifications are globally accredited and recognized by leading organizations worldwide. They meet international standards for professional development.

What happens if I fail an assessment?

You can retake assessments up to 3 times. We provide detailed feedback and additional learning resources to help you succeed on your next attempt.

Can I access courses on mobile devices?

Absolutely! Our platform is fully responsive and works seamlessly on all devices including smartphones, tablets, and desktop computers.

How do I get help if I have technical issues?

You can contact our support team through multiple channels: live chat, email, or phone. We typically respond within 24 hours.

Is there a money-back guarantee?

Yes, we offer a 30-day money-back guarantee for all our services. If you're not satisfied, we'll provide a full refund.

Still Need Help?

Live Chat

Get instant help from our support team

Available 24/7

Email Support

Send us a detailed message

Response within 24h

Phone Support

Speak directly with our team

Mon-Fri 9AM-6PM EST

Visit Our Office

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday: 10:00 AM - 2:00 PM EST

Sunday: Closed

Contact Information

📧 support@my-mentora.com

📞 +1-555-0123

🏢 123 Business Avenue, Business City, United States