Information We Collect
Personal Information
- Full name and contact preferences
- Email addresses (primary and alternative)
- Phone numbers and WhatsApp contact details
- Professional information (company, job title, experience level)
- Training inquiries and specific learning objectives
Technical Information
- IP address and location data
- Browser type and version
- Device information and operating system
- Website usage analytics and page interactions
- UTM parameters and campaign tracking data
How We Use Your Information
Primary Uses
- Respond to your training inquiries and enrollment requests
- Provide information about our Digital Marketing Masterclass programs
- Send course materials, schedules, and important updates
- Process registrations and manage your participation in our programs
- Provide customer support and technical assistance
Marketing Communications
- Send newsletters about upcoming workshops and training opportunities
- Share relevant digital marketing insights and industry updates
- Inform you about special offers and early bird discounts
- Invite you to webinars, events, and exclusive content
Information Sharing and Disclosure
We Do Not Sell Your Data
My-Mentora does not sell, rent, or trade your personal information to third parties for commercial purposes.
Limited Sharing
- Training partners and accreditation bodies (GAQM, BQF) for certification purposes
- Email service providers for delivering course communications
- Analytics providers (Google Analytics) for website improvement
- Payment processors for secure transaction handling
- Legal authorities when required by applicable law
Data Security and Protection
Security Measures
- SSL encryption for all data transmission
- Secure email systems with encryption protocols
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Data backup and recovery procedures
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Training records are maintained for certification compliance as required by accreditation bodies.
Your Privacy Rights
Access and Control
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications at any time
- Request data portability for your information
Communication Preferences
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. You will continue to receive essential course-related communications.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to enhance your browsing experience and analyze website performance.
Types of Cookies We Use
- Essential cookies: Required for website functionality and security
- Analytics cookies: Help us understand how visitors use our website
- Marketing cookies: Track your preferences for personalized content
- Social media cookies: Enable sharing content on social platforms
Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Third-Party Services
Services We Use
- Google Analytics for website performance tracking
- Google Ads for conversion tracking and remarketing
- Email service providers for course communications
- WhatsApp Business for customer support
- Payment processors for secure transactions
Privacy Policies
These third-party services have their own privacy policies. We encourage you to review them to understand how your information is handled.
International Data Transfers
Cross-Border Processing
As we operate in both Qatar and UAE, your personal information may be processed in different countries. We ensure appropriate safeguards are in place for international transfers.
Data Protection Standards
- Compliance with local data protection regulations
- Appropriate technical and organizational measures
- Regular review of cross-border data handling procedures
Children's Privacy
Age Requirements
Our services are intended for adults and professionals. We do not knowingly collect personal information from individuals under 18 years of age.
Parental Notice
If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove such information.
Changes to This Privacy Policy
Updates and Modifications
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes.
Notification Methods
- Email notification to registered users
- Website banner announcement
- Updated 'Last Modified' date at the top of this policy
Questions About Your Privacy?
If you have any questions about this privacy policy, your personal information, or want to exercise your privacy rights, we're here to help.
Data Protection Officer: Ahmed El Bahrawy
Email: ahmedbahrawyqa@gmail.com
WhatsApp: +974 7021 8848
Email: ahmedbahrawyqa@gmail.com
WhatsApp: +974 7021 8848